Last Updated: 18 November 2025
Website: makkahroyallaundry.com
Email: makkahroyallaundry@gmail.com
WhatsApp: +966 53 634 5371
Please read these Terms & Conditions carefully before using our website or services. By accessing our website or booking our laundry services, you agree to comply with and be bound by these terms.
1. Service Overview
Makkah Royal Laundry provides professional laundry cleaning, ironing, dry cleaning, bedding cleaning, ihram garment care, and pickup and delivery services within specified areas in Makkah.
2. Booking & Scheduling
All service requests must be scheduled via our website, WhatsApp, or direct message.
Pickup and delivery times are subject to availability and may vary.
Customers must ensure that contact details and addresses provided are accurate and complete.
3. Pricing & Payments
Pricing will be shared at the time of booking or upon request.
Prices may vary depending on garment type, condition, required service, and location.
Payments must be made through approved payment methods at pickup or delivery, unless otherwise agreed.
4. Garment Handling & Care
We take great care in handling all garments; however, customers must inform us of any delicate fabrics, stains, damages, or special care requirements.
We are not responsible for damages caused by:
Undisclosed sensitive or damaged fabric
Factory defects or material aging
Items left inside clothing (e.g., money, jewelry, electronics, receipts)
5. Lost or Damaged Items
In rare cases of loss or irreversible damage, compensation will not exceed the item’s value based on condition, age, and usage and may be limited to a service credit or refund of service fee.
Claims must be made within 24 hours after delivery.
6. Stain Removal
While we strive for the best result, some stains cannot be fully removed without risking fabric damage.
We cannot guarantee 100% stain removal for all materials.
7. Pickup & Delivery
Customers must be present, or items must be left in a secure manner agreed beforehand.
Delivery delays may occur due to weather conditions, traffic, or unforeseen circumstances.
8. Prohibited Items
Customers must not send:
Hazardous, flammable, or chemical materials
Items contaminated with bodily fluids, insects, or mold
Counterfeit, illegal, or stolen items
We reserve the right to refuse such items.
9. Personal Belongings
Please check all pockets and compartments before handing over garments.
We are not responsible for lost personal belongings.
10. Cancellation & Changes
Service changes or cancellations should be communicated as early as possible.
Last-minute cancellations may affect scheduling priority.
11. Website Use
By using our website, you agree not to misuse, copy, or distribute any content, images, or branding without permission.
12. Privacy & Data Use
Your privacy is important. Please review our Privacy Policy for full details.
13. Limitation of Liability
Makkah Royal Laundry is not liable for:
Allergic reactions, shrinkage, color fading, or aging effects
Damages due to incorrect care labels, manufacturing defects, or previous wash history
Unavoidable service delays caused by external factors
14. Changes to Terms
Makkah Royal Laundry reserves the right to update these Terms & Conditions at any time. Updates will be posted with a new revision date.
15. Contact Information
For any questions or concerns related to these Terms & Conditions, please contact us:
📧 Email: makkahroyallaundry@gmail.com
📱 WhatsApp: +966 53 634 5371
🌍 Website: makkahroyallaundry.com